Cutting Edge Hosting Support

Knowledge Base & FAQ’s To Find Answers

Website hosting services are basically the plot of internet land that your website storefront sits on. If you have a website, it needs to be on the web, and these hosting services are the landlords that put up your site and keep it running so your customers can access and see it when they type in your URL.

There are different types of hosting services that cater to the varying types of needs. Our web hosting company can build you an entire custom website, or just give you the plot of land and the shovel and leave you to it. Depending on your business model and size, you’ll choose a hosting service based on several common factors – Bandwidth • Compatibility • Reliability • Security. Once you understand the terminology, you can weigh features and select the service that works best for your needs.

The first thing you need to do when shopping for a host is to evaluate your disk space and bandwidth needs. If your site features lots of graphics, dozens of pages, and large amounts of traffic, you’re going to need decent bandwidth and disk space. If your site is going to be simple and not generate a huge amount of traffic, you should be able to get away with less disk space and bandwidth.

Compatibility is very important. In the excitement of selecting your website hosting, you might overlook one critical thing: the types of operating systems that are supported. You’re not going to want to switch operating systems, so double-check this point before settling on a package with us.

Reliability and availability are critical characteristics to consider when shopping around for web hosting. The best web hosting companies offer availability rates of 98 and 99 percent, frequently referred to as “Uptime.” Cutting Edge Hosting have a consistent average of 99.6% uptime.

Security is also an essential concern. Choosing a web hosting provider without learning about its available security features is a big mistake. Things like firewalls, daily backups, and user authentication should all be included. It’s also nice to receive notifications whenever changes are made because they can alert you to suspicious activity. INCIDENTALLY we offer all these precautionary features as standard.

Not ready to launch a website just yet? No Problem! You can register your domain name with us, without it being associated with any services such as e-mail or website hosting until you are ready to launch.

Shared web hosting is the basic package that services offer. Your website sits on the same server along with many other websites, so you’re sharing the server, and any other resources, such as memory or CPU. These are good for basic website needs such as email sending, file sharing, and base level ecommerce sites. Shared hosting is the cheapest and therefore smartest option for smaller or startup businesses.

A virtual private server (VPS) is designated for your direct purposes, more than a shared server. You still may be sharing an actual server, but the service creates a virtual server of your very own. That means all the resources are yours alone, from memory storage to processing power and beyond. This is a safer and much more reliable option that keeps your site separate from the others while still maintaining reasonable affordability.

Dedicated hosting is the ultimate hosting level. In addition to getting your own server, dedicated hosting lets you take full control over your server. That means you have full administrative access and can set things up the way you like it. This type of package comes with a royal suite of features that may not be necessary for all types of businesses. This control comes at a premium though.

All of our packages have integrated mailboxes, so the short answer is YES. Your email will use your domain name suffix. e.g. If you require more robust email services we also cater for stand alone Cutting Edge Hosted Exchange with Mimecast BC & Mimecast security as add ons.

Website Builders are a shared hosting service that caters to a clientele who want to try their hand at creating their own websites of a set of pre designed themes. The servers themselves are optimised differently, and have features that are particularly attractive to themed website builder platform performance such as faster load time, pre-installation, security features that work specifically with these platforms, and updates. This is useful for businesses that have websites created on website builders.

Yes we do offer support and our customers think we offer great support. You can search support articles our comprehensive knowledge base and FAQ’s to find answers. If that does not address your query simply log a support ticket – Premium level customers get teamviewer and telephonic support.

We are happy to help with this. All wordpress setups will incur a cost of R650.00 per domain installation

You control the frequency of this backup via your CPanel.

All services are month to month. You are required to send written 30 day confirmation of cancellation to our accounts department 

Pricing is based on the relevant package you have selected.

We will assist with getting your existing website transferred (Based on its compatibility with your new  hosting service) This fee is charged at R850.00 per migration, per domain.